Solutions
24 / 7 / 365 Support
Brainwave provides the quality, 24/7/365 US-based Internet Help Desk support your guests demand
Reliable Internet access is a necessity for today's hotel Guests. Delivering superior service requires more than wires and routers. It's really about understanding more about the guest experience. Providing knowledgeable, experienced technical support from a caring, customer-focused staff can make the difference between a solid return-on-investment and Guests that never return.
Brainwave's state-of-the-art benefits:
- Economical
- Attractive per-room rates and multi-property discounts
- Compliant
- Automated Franchiser Compliance Reporting.
- Guest-Focused
- We're dedicated to your Guests, not your Hardware or ISP.
- Cutting-Edge
- Tier 1 and 2 Support
- Distressed Guest Alert
- Take care of a potentially unhappy guest right away!
- Systems Assurance Guard
- To recognize hardware problems before they escalate.
Comprehensive Reporting
We work with you to develop specific call disposition reports, so that you can quickly understand the "Why" of each call. Summarized and prepared in an easy to read report, we can instantly put you in control of managing your guests' satisfaction with their Internet experience.
And, of course, we also offer call statistic reporting that details average wait times, talk times, service levels and abandon rates. All of these reports are available via a secure web browser, so you can get access to your information on a real-time/any-time basis.
If you would like a free phone consultation, call us at 800-201-7539 or email us at sales@hoteltech.net
Satisfied Customers
"Brainwave has been a fabulous company to be working with..."read more.
We proudly service
In recognition of our superior designed solutions we have installed our solutions in many hotels, town-homes and airports.